Return & Refund Policy

At meganclosetco.com, we want you to feel confident when shopping with us. We understand that sometimes a purchase may not be the right fit, so we have established the following return and refund guidelines to make the process as clear and straightforward as possible.

Please review the policy below before submitting a return request.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• A return request can only be submitted after you have received the item.

• Items must be unused, unworn, unwashed, and undamaged.

• Products must be returned in their original condition and packaging where applicable.

• All original tags and labels should remain attached.

• You may carefully try on an item to check the fit, but the product must not have been worn beyond this.

• Customers are responsible for the cost of returning an item, including any applicable international shipping, customs, duties, or courier charges.

We reserve the right to refuse a return if an item does not meet the conditions outlined above, subject to any mandatory consumer rights that apply under applicable law.

How to Start a Return

If you would like to return an item, please follow these steps:

1. Contact us

Send an email to info@meganclosetco.com within 14 days of receiving your order. Please include your order number and explain which item you would like to return.

2. Receive return instructions

After reviewing your request, we will provide you with the applicable return address and instructions for preparing your package.

Depending on the order, returns may need to be sent to one of our fulfillment or supplier partners, including an international return location.

3. Ship your return

Return shipping must be arranged and paid for by the customer unless otherwise required by applicable law.

Any customs fees, duties, international postage, or courier charges associated with returning the package are also the customer's responsibility where applicable.

4. Keep your shipping receipt

We strongly recommend using a shipping service that provides tracking and keeping your proof of postage until your return has been received and processed.

Refunds

Once your returned item has arrived at the designated return address, it will be inspected to confirm that it meets the return requirements.

If the return is approved, the applicable refund will generally be processed within 14 days and issued to the original payment method used for the purchase.

Unless otherwise required by applicable law, the refund generally covers the purchase price of the returned product. Return shipping costs and applicable return customs or import charges are not refundable.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

Damaged, Incorrect, or Missing Items

If you receive an item that appears to be damaged, defective, or different from what you ordered, please contact us as soon as possible at:

info@meganclosetco.com

Please include your order number and, where possible, clear photographs showing the issue. This will allow us to review the situation and determine the appropriate solution.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice that you have entered an incorrect address, please contact us at info@meganclosetco.com as soon as possible, preferably within 24 hours of placing your order.

We will make reasonable efforts to update the address before the order is dispatched, but an address change cannot be guaranteed once an order has entered the fulfillment or shipping process.

We are generally not responsible for packages that are confirmed by the carrier as delivered to the address supplied by the customer.

Items That May Not Be Returned

For hygiene, safety, or other applicable reasons, certain products may not be eligible for return.

These may include:

• Underwear and other intimate products

• Swimwear where applicable

• Personal-care or hygiene-related products

• Gift cards

• Items clearly identified as final sale or non-returnable

Any applicable non-returnable status will be communicated on the relevant product page or at the time of purchase where appropriate.

Nothing in this policy is intended to limit any mandatory consumer rights that cannot legally be excluded.

Questions About Returns

If you have questions about our return or refund process, please contact our customer service team.

Email: info@meganclosetco.com
Store: meganclosetco.com

When contacting us about a return, please include your order number so that we can assist you as efficiently as possible.